Here to help
Mellow Paws support
Contact zackxie88@gmail.com for questions or problems.
Include your macOS version, Mellow Paws version (shown in Settings), and what you were doing when the problem occurred. Screenshots are optional; please remove private information before sharing.
Getting started
Click your pet to open the circular menu. Drag the pet to move them. Use the paw icon in the macOS menu bar to bring them back or quit Mellow Paws.
Open My pets to view the collection and invitation pools. Daily check-ins, completed focus sessions, and habits earn in-game rewards. Tickets and Paw Coins have no real-money value and cannot be purchased.
Pets have different abilities. The Border Collie and Maine Coon support mouse-controlled fetch. The German Shepherd and Silver Ragdoll play with their own toys. You can preview available actions before choosing a pet.
I cannot see my pet
Click the paw icon in the menu bar and choose Show desktop pet. If you moved between displays, choose Find your pet and play. Check Settings for visibility and size.
A reminder did not appear
Keep Mellow Paws running. Enable System notifications in Mellow Paws Settings, and allow notifications for Mellow Paws in macOS System Settings. macOS Focus or Do Not Disturb can suppress banners. Reminders are local to this Mac.
First launch and pet preparation
Mellow Paws prepares and checks its bundled companions on first launch. A preparation message stays visible until your pet is ready. Keep the app open while this finishes.
Importing a pet pack
Choose Custom pets, then Import pet pack. Select a .banbanpack file from your Mac. Wait for validation, preview the actions, and complete the review before activating it. Media checks can take several minutes. Imports contain media and settings, not executable plugins.
Backups and local records
Use Settings → Export records to save a JSON copy of companion records, schedules, and habits. Keep imported pet packs separately. There is no cloud synchronization. If you need help recovering a record file, contact support before deleting app data.
Purchases and refunds
The Mac App Store edition is a one-time paid download with no subscription or in-app purchases. Apple handles purchases and refunds through your Apple Account and Report a Problem.